Frequently Asked Questions
Everything you need to know about setup, operational workflows, and subscription plans.
How fast can I set up CafeGo in my cafe?
Setup takes under one day! Once registered, you can immediately upload your menu items, specify table layouts, and generate QR code sheets. If you need assistance, our support engineers can guide you through the process in under 15 minutes.
Do you charge a commission on digital orders?
No! Unlike third-party aggregators, CafeGo is a pure software-as-a-service (SaaS) platform. We charge a flat monthly or yearly subscription depending on your selected tier (Digital Menu, Growth, or Premium) with absolutely zero commissions on your sales.
Can I use CafeGo on my existing tablets, phones, or PCs?
Yes! CafeGo is fully responsive and cloud-based. It runs inside standard web browsers on iPads, Android tablets, Windows PCs, and macOS devices without requiring expensive proprietary hardware.
Can I print KOTs and bills?
Yes. Bills and kitchen tickets print from the browser as an 80mm thermal-style layout (and a standard A4 page). Plug-and-play USB, Bluetooth, or LAN ESC/POS drivers are not bundled yet — use your OS print dialog or a local print agent if you need a raw ESC/POS feed.
Does CafeGo track inventory?
Yes, at the product level. You can mark items as tracked, set stock quantities, and deduct recipe ingredients when a drink is sold (for example espresso shots). Full warehouse costing and purchase orders are not part of the current product.
Can I upgrade or downgrade my plan at any time?
You can switch Digital Menu, Growth, and Premium from Admin → Subscription. Card checkout for CafeGo plans is available once platform Razorpay is connected by CafeGo. Until then, plan changes can be applied by support without interrupting the cafe.